NAIC Carrier Complaint Index — 2024
The National Association of Insurance Commissioners (NAIC) publishes complaint indices comparing each carrier's share of complaints to its share of premium. 1.00 = industry average. Indices above 1.00 indicate higher-than-average complaint frequency. Ranked highest to lowest.
Source: NAIC Consumer Information Source (CIS) 2024 update — content.naic.org. Index calculation: share of national complaints ÷ share of national premium volume. Indices reflect Homeowners line of business.